Terms and Conditions

1. Using Ryde247

You must be at least 18 years old and able to form a legally binding contract to create an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You agree to provide accurate, current information when registering and to keep it up to date.

2. Bookings and Deliveries

When you book a delivery, you're asking an available driver to pick up and drop off a package at the addresses you provide. Pricing is calculated based on distance, package details, and any add-ons you select, and is shown to you before you confirm a booking. You're responsible for ensuring pickup and drop-off details, and any recipient contact information, are accurate.

You may not use the Service to send hazardous materials, illegal substances, live animals, or any item prohibited by applicable law. Ryde247 reserves the right to refuse or cancel a delivery that violates this policy.

3. Cancellations

You may cancel a delivery before the assigned driver arrives at the pickup location. Once a driver has arrived at pickup, the delivery can no longer be cancelled through the app. Refunds for eligible cancellations are issued to the original payment method.

4. Payments and Billing

Personal accounts pay per delivery at checkout. Business accounts may additionally choose weekly invoicing, subject to verification of business and identity documents. Fees, once charged, are non-refundable except where a delivery is cancelled in accordance with these Terms or where required by law.

5. Driver Conduct

Drivers using the Service to fulfill deliveries agree to handle packages with reasonable care, follow the status and handoff steps shown in the app, and communicate honestly with customers and businesses. Ryde247 may suspend or remove a driver's access for violations of these Terms.

6. Liability

Ryde247 provides basic coverage for packages booked through the Service, with additional insurance available for high-value items at checkout. Except as expressly stated, the Service is provided "as is," and Ryde247 is not liable for indirect, incidental, or consequential damages arising from your use of the Service, to the fullest extent permitted by law.

7. Account Suspension

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or misuse the Service. You may stop using the Service and close your account at any time by contacting support.

8. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you through the app or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Contact Us

If you have questions about these Terms, reach us at info@ryde247.ca or visit our Contact page.